Effective August 18, 2026
A plain-English summary is published alongside this document. It is provided for readability only — this document is the one that governs.
Dive Down Sports (divedown.ai) — operated by Dive Down Sports, LLC, a Georgia company.
*Drafting conventions for counsel:* ` marks an open business choice for the founders; marks a point requiring legal judgment; marks a corporate fact not yet supplied. ` records a choice the founders have made, which is applied in the operative text above it, together with any engineering work the clause depends on. A system behavior stated below is not necessarily built — though as of 2026-08-19 nearly all of it is: the resolved-decision blocks carry dated build-status updates, and the one behavior code cannot supply (the §3.4 gateway receipt, a merchant-portal setting) is ordered by the cutover checklist to precede the deploy that makes this page publicly reachable. Behavior verified against the application at this draft's date is identified as such in the block that records it (Sections 7.5 and 8.1). A plain-English companion summary will be published alongside this Policy; this Policy governs if the two differ.
1.1 Scope. This Refund & Billing Policy (the "Policy") governs payments for paid subscriptions to the Dive Down Sports service at divedown.ai (the "Service"), operated by Dive Down Sports, LLC ("we", "us", "our"). It forms part of, and is incorporated into, our Terms of Service (the "Terms of Service"), and the Terms of Service (Section 6.1) provide that on billing, Grace Period, refund, and cancellation matters this Policy controls.
1.2 Definitions. In this Policy:
Capitalized terms used but not defined in this Policy — including "Free plan" and "Content" — have the meanings given to them in the Terms of Service.
2.1 Seasonal term. Subscriptions are seasonal. A Season runs from August 1 through the end of the calendar month containing the final regular-season game, and in no event past January 31. In an ordinary year that is six billing months, August through January. Where a season's final regular-season game falls in December, no January charge is made and the Season is five billing months. Every Subscription terminates on January 31 regardless of the date it began, no Subscription renews into a subsequent Season, and a Subscription for a subsequent Season requires a new purchase. No charge is made, no collection is attempted, and no paid access runs outside the Season window, without exception.
2.2 Regular League + Draft ("League"). A League Subscription may be purchased in either of two ways.
(a) Monthly. The charge for a monthly League Subscription is $15.99 at signup and $15.99 per month thereafter, running through January only at the latest.
(b) Season Bundle. A Season Bundle is a single charge covering the remainder of the Season, with no recurring charge. Its price depends on the number of billing months remaining in the Season at the time of purchase, as set out below. A Season Bundle is not offered where fewer than three billing months remain in the Season; in those months a League Subscription is available on a monthly basis only.
| Bundle purchased in | Billing months remaining | Charged once at purchase | Recurring |
|---|---|---|---|
| August | 6 | $49.99 | none |
| September | 5 | $49.99 | none |
| October | 4 | $39.99 | none |
| November | 3 | $29.99 | none |
| December | 2 | not offered | — |
| January | 1 | not offered | — |
2.3 DFS / Showdown ("DFS"). The charge for a DFS Subscription is $39.99 per month for every month of the Season, including the first. DFS includes all League features. No reduced signup charge applies to DFS.
A DFS Subscription beginning in January is a single $39.99 charge for a single month, and that month contains only the final week or two of the regular season. We will disclose this prominently at the checkout surface for any January DFS purchase.
2.4 Both plans.
3.1 Gateway. Payments are processed through our payment gateway, Authorize.net. Card details are entered on a hosted payment form served by the gateway. We do not receive or store your full card number or security code.
3.2 What we retain. We retain display metadata about your payment method — card brand, last four digits, and expiration date — together with gateway-issued reference identifiers, and nothing further.
3.3 Your authorization. By subscribing, you authorize us to charge your stored payment method the amounts described in Section 2, together with any adjusted recurring amount resulting from a conversion under Section 8.3, on the schedule described in Section 4, until the end of the current Season or until you cancel, whichever comes first. The authorization does not extend beyond the end of the Season under any circumstance, including the retry of a failed charge.
3.4 Card retention between Seasons. We retain your payment method on file between Seasons so that a Subscription for the following Season may be purchased without re-entering it. No charge is made against it in the meantime. You may request removal of the stored payment method at any time, without deleting your account, under Section 10.4 of the Privacy Policy; where a Subscription is then active, removal cancels it, because a recurring charge requires a stored payment method. If the payment method has expired when you return, we will request a current one.
4.1 Signup charge. For a monthly League Subscription and for a DFS Subscription, the first monthly charge is billed at checkout; there is no separate signup charge. For a Season Bundle, the single charge described in Section 2.2(b) is billed at checkout and no recurring charge follows it. The Subscription is active on successful payment of the applicable charge.
4.2 Recurring charges. A Season Bundle carries no recurring charge, and this Section does not apply to it. For a monthly League Subscription and for a DFS Subscription, recurring charges are billed monthly on the same day of the month as the signup charge, at the recurring price for the plan (subject to Section 9), through January and no further. The final recurring charge of a Season is the one falling in January, after which the Subscription terminates under Section 2.1 without action by you and without further charge or further attempt to charge.
4.3 January subscriptions. A League Subscription beginning in January is available on a monthly basis only and carries a single $15.99 charge, which is the entire cost of that Season. A DFS Subscription beginning in January carries a single $39.99 charge, which is the entire cost of that Season.
4.4 Receipts. We email a receipt for each charge.
5.1 How to cancel. You may cancel at any time, self-service, from account Settings. No fee applies to cancellation.
5.2 Effect of cancellation. Cancellation stops all future charges, including the gateway retries described in Section 7.3. Paid access continues through the end of the period already paid for, after which the account reverts to the Free plan. A Season Bundle carries no future charges to stop, and paid access under a Season Bundle continues through January 31 notwithstanding cancellation. Where you purchased a Season Bundle and subsequently converted to DFS under Section 8.3, cancellation or termination of that DFS Subscription returns the account to League access through January 31 of that Season rather than to the Free plan, except as provided in Section 6.6(a).
5.3 No refund on cancellation. Cancellation does not of itself entitle you to a refund of the current period (Section 6.1).
6.1 General rule. Except as expressly provided in this Policy, Subscription charges are non-refundable and all sales are final. We provide no refund or credit for partial months, unused time, or periods in which the Service was not used, except for the Season Bundle credit applied on conversion under Section 8.3.
6.2 Billing errors and duplicate charges. Where we charge you in error, we will refund the erroneous amount in full on request. Billing errors include, without limitation: a duplicate charge for the same period; a charge in the wrong amount; a charge made after a cancellation took effect; and a charge with no corresponding active Subscription. Requests are made to support@divedown.ai. This obligation is not subject to the general rule in Section 6.1 and is not conditional.
6.3 No trial and no money-back guarantee. We offer no free trial of a paid plan, no money-back guarantee, and no satisfaction-based refund of any charge, including a first charge on a first Subscription. The Free plan is the means of evaluating the Service before purchase, and cancellation under Section 5 is your remedy for dissatisfaction.
6.4 Discretionary refunds. We may, in our sole discretion, issue a refund or credit in circumstances not covered by this Policy. Doing so in one case does not obligate us to do so in another and is not a waiver of this Policy.
6.5 How refunds are issued.
6.6 Termination by us; discontinuation of the Service.
7.1 Retries. Where a recurring charge fails, the gateway retries the charge automatically.
7.2 Grace Period. Paid access continues during a Grace Period of at least seven (7) days after the end of the last period paid for. If payment has not succeeded by the end of the Grace Period, the account reverts to the Free plan, or, where Section 5.2 provides for continued League access following a Season Bundle conversion, to League access through January 31 of that Season.
7.3 End of the Grace Period; no collection thereafter. If payment has not succeeded by the end of the Grace Period, the Subscription ends. We cancel the gateway subscription at that point, and no further charge is attempted against your payment method — not after the Grace Period, and not after the Season. Restoring paid access requires purchasing a new Subscription, other than any continued League access provided under Section 5.2.
7.4 Notice of a failed payment. Where a recurring charge fails and payment has not succeeded within three (3) days, we will email the address associated with your account stating that the charge failed, when the Grace Period ends, and how to update your payment method.
7.5 Updating your payment method. You may update the payment method on file at any time from account Settings, using the "Update payment method" option. The new payment method is entered on the gateway's hosted form as described in Section 3 and is used for subsequent charges, including retries under Section 7.3. The option is available while a Subscription is active or past due, including during and after the Grace Period. Where a Subscription has already ended, a new Subscription is purchased from the pricing page instead.
8.1 Upgrades (monthly League → DFS). You may upgrade at any time, except: during approximately the final forty-eight (48) hours before your next renewal, in which case the upgrade is made after the renewal; while a renewal payment is past due; and while a cancellation is pending. On upgrade:
8.2 Downgrades (DFS → League). Mid-cycle downgrades are not currently offered. This includes a DFS Subscription arising from a conversion under Section 8.3, which cannot be converted back to a League Subscription. To move to a lower-priced plan, cancel the DFS Subscription under Section 5.1 — DFS access continues through the end of the period paid for — and purchase a League Subscription afterward.
8.3 Conversion of a Season Bundle to DFS. Where you hold a Season Bundle, you may convert to a DFS Subscription for the remainder of the Season. Conversion is not available during the final billing month of the Season. On conversion:
9.1 Notice. We will give at least thirty (30) days' advance notice of any increase in the price of your plan. Notice will be given both by email to the address associated with your account and by notice within the Service.
9.2 Timing. A price increase takes effect only at a renewal occurring after the notice period, and never mid-period. The price charged for the current period does not change retroactively.
9.3 Your options. If you do not accept the new price, cancel before the renewal on which it takes effect; access continues through the end of the period paid for. Remaining subscribed through that renewal constitutes acceptance of the new price.
10.1 Exclusive of tax. Prices do not include sales or similar taxes.
10.2 Current posture. We do not currently collect sales tax. Where we become required to collect tax in your jurisdiction, it will be added to renewals occurring after collection begins, with notice consistent with Section 9.
11.1 Contact us first. Where you believe a charge is incorrect, contact us at support@divedown.ai before disputing the charge with your bank or card issuer. Billing errors are refunded in full under Section 6.2 on request, so a card dispute is not necessary to obtain a refund of an erroneous charge.
11.2 No consequence reserved. We reserve no consequence for a dispute filed without contacting us first.
12.1 Billing contact. Billing questions, refund requests, and error reports are directed to support@divedown.ai. The mailbox is live and monitored. We make no commitment to any response time, and nothing in this Policy creates one.
13.1 Notice. We may update this Policy. Material changes will be announced before they take effect, both by email to the address associated with your account and by notice within the Service.
13.2 Effect. Changes apply prospectively from your next renewal after they take effect. The version of this Policy in effect at the time of a charge governs that charge.
14.1 Incorporation. This Policy is part of the Terms of Service, and capitalized terms not defined here have the meanings given there.
14.2 Imported provisions. The Terms of Service — including its provisions on governing law (Georgia), dispute resolution, and limitation of liability — apply to this Policy.